At Rumi Matcha, we stand behind the quality of our matcha and want you to love every sip. If for any reason you're not completely satisfied with your purchase, you’re welcome to request a return or exchange within 30 days of delivery.

To get started, just email us at info@rumimatcha.com. We’d love to understand what went wrong and how we can make it right. Whether it's a replacement or a return, we’ll work with you to find a fair solution. If a return is necessary, we’ll process your refund once we receive the returned items.

Please note: We may require the return of the original or remaining product before a refund can be issued. If we provide a return label, any associated costs will be deducted from the final refund amount.

Returns

Customers are responsible for return shipping costs unless otherwise agreed. In some cases, we may provide a digital return label as a courtesy. If used, the cost of that label (including any applicable postage or service fees) will be deducted from your refund.

To ensure your return reaches us safely, we recommend using a trackable shipping service. We cannot guarantee receipt of items shipped without tracking and are not responsible for returns lost in transit.

Refund Processing

Once your return is received, we’ll inspect the item(s) and issue your refund as soon as possible. Please allow a few business days for the refund to appear in your account, depending on your payment provider.

If you haven’t received your refund within a reasonable time, please check with your bank or credit card provider first, then contact us at info@rumimatcha.com if you still need assistance.

Lost or Stolen Deliveries

If your order is marked as delivered but you haven’t received it, please contact the shipping carrier directly. While we are not liable for lost or stolen packages after confirmed delivery, we’re happy to help support you in filing a claim or resolving the issue where possible.