WELCOME TO RUMI MATCHA
These terms and conditions ("Terms") govern your (the "Customer," "you," or "your") access to and use of Rumi Matcha Inc. ("Rumi," "we," "us," or "our") online platform (the "Platform"). By accessing, viewing, or using the Platform, you indicate that you have read, understood, and agreed to these Terms.
If you have any questions, concerns, or comments regarding these Terms, please contact us at info@rumimatcha.com.
1. GENERAL TERMS
By using our Platform, you confirm that you are at least 18 years of age or have obtained the consent of your parent or legal guardian.
We may update these Terms from time to time. Your continued use of our Platform constitutes acceptance of any revisions.
If you do not agree to these Terms, you must stop using the Platform immediately.
2. ABOUT RUMI MATCHA & OUR PRODUCTS
A. What We Do
Rumi Matcha is a health and wellness company that offers matcha sourced directly from Japan. Our Platform allows customers to purchase our products for personal, non-commercial use.
B. Product Availability
Product availability is subject to demand.
We may alter, discontinue, or introduce new products at our discretion.
C. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
3. ORDERS, SHIPPING & RETURNS
A. Order Processing & Payment
Prices for our products are listed on the Platform in USD (United States Dollars), CAD (Canadian Dollars) and ฿ (Thai Baht).
We accept major credit cards and digital payment methods as listed at checkout.
Payments must be completed before orders are processed.
B. Shipping Policy
Pre-orders ship from Japan
C. Shipping Destinations
We currently offer pre-orders to the following countries:
Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam.
If your country is not listed, we are unable to process your order at this time.
We aim to ensure the freshest matcha delivery by shipping directly from Japan. Processing and shipping times vary depending on the destination. Orders are subject to customs regulations in your country, and delivery times may vary due to factors outside our control.
Please note that all international orders may be subject to duties, tariffs, or other fees upon import that must be paid by you before you receive your shipment (Unfortunately we can’t cover these for you.)
D. Returns & Refunds
Due to the perishable nature of matcha, we do not accept refunds, exchanges, and/or returns.
If you genuinely feel that our products are damaged or not of good quality, please email us at info@rumimatcha.com within 72 hours of delivery, including your order details and photos of the issue.
We reserve the right to approve or deny refund requests based on our review.
4. INTELLECTUAL PROPERTY
All content, logos, images, and trademarks on the Platform are the property of Rumi Matcha and may not be copied, modified, or distributed without permission.
5. CUSTOMER CONDUCT
When using our Platform, you agree not to:
- Misuse or interfere with the functionality of the Platform.
- Post fraudulent or misleading information.
- Use automated tools to scrape or collect data from our Platform.
We reserve the right to restrict or terminate your access if you violate these Terms.
6. ELECTRONIC COMMUNICATIONS
By providing your email, you consent to receive transactional and promotional emails.
You may opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.
7. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Rumi Matcha shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or products.
Our liability is limited to the amount paid for the products purchased through our Platform.
8. GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.
By using our Platform, you acknowledge that you have read and agreed to these Terms. If you have any questions, contact us at info@rumimatcha.com.
Last updated: April 2025
