These terms and conditions ("Terms") govern your (the "Customer," "you," or "your") access to and use of Rumi Matcha Inc. ("Rumi," "we," "us," or "our") online platform (the "Platform"). By accessing, viewing, or using the Platform, you indicate that you have read, understood, and agreed to these Terms. If you have any questions, concerns, or comments regarding these Terms, please contact us through our contact us form.

1. GENERAL TERMS

By using our Platform, you confirm that you are at least 18 years of age or have obtained the consent of your parent or legal guardian.

We may update these Terms from time to time. Your continued use of our Platform constitutes acceptance of any revisions.

If you do not agree to these Terms, you must stop using the Platform immediately.

2. ABOUT RUMI MATCHA & OUR PRODUCTS

A. What We Do

Rumi Matcha is a health and wellness company that offers matcha sourced directly from Japan. Our Platform allows customers to purchase our products for personal, non-commercial use.

B. Product Availability

Product availability is subject to demand. We may alter, discontinue, or introduce new products at our discretion.

C. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

3. ORDERS, SHIPPING & RETURNS

A. Order Processing & Payment

Prices for our products are listed on the Platform in USD (United States Dollars) and CAD (Canadian Dollars).

We accept major credit cards and digital payment methods as listed at checkout.

Payments must be completed before orders are processed.

B. Shipping Policy

At Rumi, we're committed to delivering the freshest matcha possible — quickly, securely, and with transparency at every step.

We fulfill orders from our Canadian and US distribution centers. Orders are typically processed within 1–2 business days. Shipping times vary depending on your location and the fulfillment origin. While we do our best to ensure timely delivery, carrier and transit conditions may occasionally affect the timeline.

C. Shipping Destinations

We currently ship to the following countries: Canada and the United States.

If your country is not listed, we are unable to process your order at this time.

D. Returns & Refunds

Because matcha is a perishable, consumable food product, we maintain a strict returns policy to ensure safety and fairness.

Final Sale Items. All matcha products are final sale once opened. Wholesale sizes (500g bags) are final sale and are not eligible for return or refund once shipped, except in cases of verified damage, defect, or fulfillment error. We recommend purchasing a 60g size for evaluation before committing to larger quantities, as bulk sizes are non-returnable.

Damaged, Defective, or Incorrect Items. If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of confirmed delivery at info@rumimatcha.com, with your order number and photos of the shipping box, product packaging (including seal condition), and the issue itself. Failure to provide documentation within 7 days may result in denial of the claim. If approved, we may offer a replacement or refund at our discretion.

Unopened Returns (Retail Sizes Only). Unopened 60g retail sizes may be eligible for return within 7 days of delivery, subject to approval, provided the product is unopened, seals are intact, and it is returned in resellable condition. Customers are responsible for return shipping costs unless otherwise agreed; if a return label is provided, its cost will be deducted from the refund.

Opened Products. Due to food safety and storage sensitivity, we are unable to accept returns or issue refunds for opened matcha products, including for reasons of taste, color, texture, preparation method, or preference.

Refund Processing. Once returned items are received and inspected, approved refunds are issued to the original method of payment within 5–7 business days. Processing times may vary depending on your financial institution.

Exchanges. We only replace items that arrive damaged or defective. To request an exchange, contact us with a description of the issue.

E. Order Cancellations

Orders cannot be canceled once fulfilled or shipped. Cancellation requests must be submitted in writing prior to shipment confirmation.

F. Chargebacks & Payment Disputes

We ask that you contact us first at info@rumimatcha.com so we can resolve any concerns directly — this is usually faster than a chargeback. If a dispute is opened before reaching out to us, we'll still respond promptly with any requested documentation to support resolution through your payment provider.

G. Lost or Stolen Packages

Rumi Matcha is not liable for items that are lost, stolen, or damaged after delivery has been confirmed by the carrier. Customers are encouraged to ensure delivery to a secure location. If you experience a delivery issue, we will make reasonable efforts to assist you in contacting the courier and filing a claim where applicable.

4. INTELLECTUAL PROPERTY

All content, logos, images, and trademarks on the Platform are the property of Rumi Matcha and may not be copied, modified, or distributed without permission.

5. CUSTOMER CONDUCT

When using our Platform, you agree not to:

• Misuse or interfere with the functionality of the Platform.
• Post fraudulent or misleading information.
• Use automated tools to scrape or collect data from our Platform.

We reserve the right to restrict or terminate your access if you violate these Terms.

6. ELECTRONIC COMMUNICATIONS

By providing your email, you consent to receive transactional and promotional emails. You may opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rumi Matcha shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or products. Our liability is limited to the amount paid for the products purchased through our Platform.

8. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

By using our Platform, you acknowledge that you have read and agreed to these Terms. If you have any questions, contact us at info@rumimatcha.com.

Last updated: July 2026